bs334 Privacy Policy
How We Handle Your Personal Data
At bs334, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect from players in Bangladesh, how that data is used and protected, who it may be shared with, and what rights you hold over your own information. We are committed to handling all personal data with transparency, integrity, and care.
Secure Data Handling
All personal data submitted to bs334 is stored using 256-bit SSL encryption. We apply strict access controls so only authorised personnel can view player information during account management or compliance processes.
Your Data, Your Rights
Registered bs334 players hold full rights over their personal data — including the right to access, correct, export, and request deletion of their information. Submit any data request by contacting [email protected] from your registered email address.
No Data Selling
bs334 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data shared with partners is limited strictly to what is necessary for operational and regulatory compliance.
Transparent Cookie Use
bs334 uses cookies solely to improve platform performance, maintain session security, and analyse aggregate browsing patterns. We do not use third-party advertising cookies that track you across external websites.
Payment Data Protection
Financial data such as bKash numbers, Nagad account details, bank account references, and card information is processed through secure, encrypted channels. bs334 does not store full card numbers or mobile banking PINs on its servers.
Defined Retention Periods
bs334 retains player data only for as long as necessary to deliver services and meet legal obligations. KYC and transaction records are retained for a minimum of five years in line with standard anti-money laundering requirements.
Introduction & Scope
This Privacy Policy applies to all players and visitors who access or use the bs334 platform, including its website, mobile interface, games lobby, sports betting section, live casino, and any associated digital services operated under the bs334 brand. By registering an account or continuing to use bs334 after this policy has been published, you acknowledge that you have read and understood how your personal data is processed as described herein.
bs334 is committed to protecting the privacy and personal data of every individual who interacts with our platform. We recognise that players in Bangladesh place significant trust in us when they share personal, financial, and behavioural data during registration, verification, and day-to-day use of the platform. This policy sets out clearly and honestly how we fulfil the responsibility that comes with that trust.
The scope of this Privacy Policy covers:
- Personal data collected from players and website visitors in Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh;
- Data collected via the bs334 website, any dedicated mobile application, and communications channels including email and live chat;
- Data processed on bs334's behalf by contracted third-party service providers, including game content providers, payment processors, and identity verification partners;
- Data collected automatically through technical tools such as cookies, log files, and session analytics.
This Privacy Policy does not apply to third-party websites or services that may be linked to or from the bs334 platform. bs334 is not responsible for the privacy practices of any external operator, game studio, or payment provider operating their own independent privacy framework.
Questions about this Privacy Policy or your personal data can be directed to the bs334 data team at [email protected]. Please include "Privacy Request" in the subject line for the fastest response.
Data We Collect
bs334 collects personal data across several distinct categories, depending on the stage of your interaction with the platform. The table below summarises the categories of data we collect, the specific data points within each category, and the primary source from which that data is obtained.
| Data Category | Data Points Collected | Collection Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID/passport number, gender | Registration form, KYC document submission |
| Contact Data | Email address, mobile phone number, residential address | Registration form, account settings updates |
| Financial Data | bKash/Nagad/Rocket/Upay account numbers, bank account references, transaction amounts and dates | Deposit and withdrawal requests via Finance / Wallet |
| Verification Data | NID scan, passport copy, utility bill, bank statement, selfie with document | KYC verification process |
| Behavioural Data | Game history, betting records, session duration, deposit frequency, bonus usage | Platform activity monitoring |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Automatic collection via log files and cookies |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Support interactions and formal correspondence |
Data You Provide Directly
The majority of personal data bs334 holds about you is provided directly by you during the account registration process, KYC verification, deposit and withdrawal requests, and communications with the support team. You are always in control of this data at the point of submission and may contact us to correct inaccurate information at any time.
Data Collected Automatically
When you visit the bs334 website or use the platform, certain technical data is collected automatically through standard web server logs, cookies, and analytics tools. This includes your IP address, browser type, device identifiers, and patterns of page navigation. This technical data is used primarily for platform security, fraud detection, and aggregate performance analysis.
bs334 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond document photos for KYC), or health information unless specifically required for responsible gaming self-exclusion purposes.
How We Use Your Data
bs334 uses your personal data for specific, legitimate purposes directly related to operating the platform and serving Bangladesh players. We do not use your data for any purpose incompatible with the reason it was originally collected. The following list covers the primary uses of your personal data on bs334:
- Account creation and management: Setting up and maintaining your registered bs334 account, including processing login credentials, account preferences, and communication settings;
- Identity and age verification: Confirming that you are who you say you are and that you meet the minimum age requirement of 18 years, as required for responsible operation of an online betting and casino platform;
- Processing deposits and withdrawals: Facilitating transactions via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other supported payment channels in Bangladesh;
- Fraud and AML compliance: Monitoring transaction patterns and account behaviour to detect and prevent money laundering, fraud, collusion, and other prohibited activities;
- Platform personalisation: Tailoring game recommendations, promotional offers, and content to your demonstrated preferences and playing history on bs334;
- Customer support: Responding to your queries, resolving disputes, processing complaints, and providing account assistance via email and live chat;
- Responsible gaming: Monitoring behavioural indicators associated with problem gambling and applying player-protection tools such as deposit limits and self-exclusion where appropriate;
- Legal and regulatory obligations: Retaining records as required by applicable anti-money laundering regulations and responding to lawful requests from competent authorities;
- Platform analytics: Analysing aggregate, anonymised usage data to improve platform performance, game selection, and user experience.
bs334 will only send you direct marketing communications (such as promotional emails about bonuses or seasonal offers during BPL cricket season, Eid, or Pohela Boishakh) if you have opted in to receive them during registration or subsequently via your account settings. You may opt out of marketing communications at any time by updating your preferences or contacting [email protected].
Data Sharing & Third Parties
bs334 does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party. However, in order to operate the platform effectively and meet legal obligations, we do share limited personal data with carefully selected third-party partners under strict contractual controls. The categories of third parties with whom bs334 may share your data are as follows:
Payment Service Providers
To process deposits and withdrawals, bs334 shares the minimum necessary financial and identity data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card payment networks (Visa, Mastercard). These providers operate under their own privacy policies and security standards. bs334 does not transmit your mobile banking PIN or full card number to any payment processor — this data is handled directly by the respective payment gateway.
Identity Verification Partners
bs334 may use specialist KYC and identity verification service providers to process NID scans, passport copies, and related documents during the account verification process. These providers act as data processors on bs334's behalf and are contractually prohibited from using your data for any purpose other than completing the verification task.
Game Content Providers
Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and Habanero operate the game engines that power the bs334 casino and slots offering. These providers may receive your player session identifier and game interaction data for the purpose of game delivery, RNG certification, and dispute resolution. No personally identifiable information beyond a session token is shared with game providers during normal gameplay.
Legal and Regulatory Disclosure
bs334 may be required by law or by lawful order from a competent authority to disclose personal data relating to specific accounts. In such circumstances, bs334 will comply with the disclosure requirement and, where legally permitted, will notify the affected account holder of the request.
All third-party partners who process personal data on behalf of bs334 are bound by data processing agreements that restrict their use of that data to the specific purpose for which it was shared. bs334 does not permit partners to use player data for their own marketing purposes.
Data Retention & Storage
bs334 retains your personal data for no longer than is necessary to fulfil the purpose for which it was collected, or to meet applicable legal, regulatory, and operational obligations. The following retention periods apply to the main categories of personal data held by bs334:
- Account and identity data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in line with standard AML record-keeping requirements;
- KYC documents (NID, passport, proof of address): Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later;
- Transaction records (deposits and withdrawals via bKash, Nagad, bank transfer, etc.): Retained for a minimum of 5 years from the date of each transaction;
- Betting and game history: Retained for a minimum of 3 years from the date of each wager or game session for dispute resolution and responsible gaming monitoring purposes;
- Support communications (email, chat transcripts): Retained for 2 years from the date of the interaction, or longer if the matter is part of an unresolved complaint or legal proceeding;
- Technical and log data (IP addresses, session logs): Retained for 12 months from the date of collection, after which they are automatically purged or anonymised;
- Marketing preference data: Retained until you withdraw your marketing consent, at which point your details are removed from active marketing lists within 30 days.
When a retention period expires and there is no legal basis to continue holding the data, bs334 securely deletes or anonymises the data in accordance with its internal data deletion procedures. Anonymised data (from which all personally identifying information has been permanently removed) may be retained indefinitely for aggregate statistical analysis.
bs334's primary data storage infrastructure uses encrypted servers. Data is backed up regularly to ensure business continuity. All backup media is subject to the same access controls and encryption standards as primary storage.
Data Security Measures
bs334 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures in place include:
- Transport Layer Security (TLS/SSL): All data transmitted between your device and the bs334 platform is encrypted using TLS 1.2 or higher, protecting your login credentials, payment details, and personal information in transit;
- At-rest encryption: Sensitive data stored on bs334 servers — including KYC documents, payment references, and account credentials — is encrypted at rest using AES-256 encryption;
- Access controls: Internal access to player personal data is restricted on a strict need-to-know basis. Staff who require access to account data for support or compliance purposes are subject to role-based access controls and audit logging;
- Two-factor authentication (2FA): bs334 offers 2FA for player account logins to add a second layer of protection against unauthorised access;
- Fraud and intrusion detection: Automated systems monitor the platform continuously for unusual login patterns, suspicious transaction sequences, and potential account takeover activity. Flagged accounts are reviewed promptly by the bs334 security team;
- Regular security assessments: bs334 conducts periodic internal security reviews and vulnerability assessments of its platform and data infrastructure.
Despite these measures, no online platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in a risk to your rights or interests, bs334 will notify affected players promptly via their registered email address and take all reasonable steps to contain and remediate the breach.
Player responsibility: You are responsible for keeping your bs334 password confidential. Do not share your login credentials with anyone. If you suspect your account has been accessed without your authorisation, contact [email protected] immediately and change your password.
Your Rights Over Your Data
As a registered bs334 player, you hold a set of rights with respect to your personal data. bs334 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact [email protected] from your registered email address with the subject line "Data Rights Request" and a description of the right you wish to exercise.
Right of Access
You have the right to request a copy of the personal data bs334 holds about you. Upon receipt of a valid access request, bs334 will provide a summary of your data within 30 days. Complex requests may take up to 60 days, in which case you will be notified of the extension.
Right to Rectification
If any personal data bs334 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Identity and contact information can often be updated directly through your account settings; for KYC-related data, please contact the support team.
Right to Erasure
You may request that bs334 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where it has been unlawfully processed. Please note that bs334 may be required to retain certain data for a minimum statutory period — particularly KYC and transaction records — even following an erasure request.
Right to Restrict Processing
You may request that bs334 suspend the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being verified following a rectification request, or while a legitimate interests objection is being assessed.
Right to Data Portability
Where bs334 processes your personal data by automated means on the basis of your consent or to perform a contract with you, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on bs334's legitimate interests, in which case bs334 will assess whether its interests are overridden by your rights and interests in the specific context.
All data rights requests submitted to bs334 are acknowledged within 3 business days. bs334 does not charge a fee for handling standard data rights requests. Requests that are manifestly unfounded or excessive may be subject to a reasonable administrative charge or may be declined, with written explanation provided.
Minors & Under-18 Protection
bs334 is strictly an 18+ platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. The registration process includes mandatory age confirmation, and bs334's KYC verification process is designed to detect and reject underage applicants.
If bs334 becomes aware that personal data has been collected from a person under 18 — whether through a false declaration during registration or any other means — the following actions will be taken immediately:
- The account will be suspended and access to all platform features will be revoked;
- All personal data associated with the account will be securely deleted once any required regulatory review is complete;
- Any deposits made to the account will be returned to the original payment source, minus any winnings generated during the underage period;
- The matter will be reported to relevant authorities where required by applicable law.
Parents and guardians in Bangladesh who are concerned about a minor's access to online gambling platforms are strongly advised to use reputable parental control software to restrict access to gambling-related websites. If you believe a person under 18 has registered an account on bs334, please contact [email protected] immediately with any relevant details so that the account can be identified and closed without delay.
Underage gambling is illegal and harmful. bs334 takes its responsibility to prevent underage access extremely seriously and actively invests in age verification technology to uphold this commitment.
Changes to This Policy
bs334 reserves the right to update or modify this Privacy Policy at any time. Changes may be made to reflect updates in applicable data protection standards, changes to bs334's operational practices, or the introduction of new features and services on the platform. The "Last Updated" date displayed at the top of this page will always reflect the date of the most recent revision.
Where changes to this Privacy Policy are material — meaning they significantly affect how your personal data is used or your rights in relation to that data — bs334 will notify registered players by email to the address on file at least 14 days before the revised policy takes effect. Non-material changes (such as typographical corrections or minor clarifications that do not alter the substance of the policy) may take effect immediately upon publication.
Continued use of the bs334 platform following notification of a material change constitutes your acceptance of the updated Privacy Policy. If you do not agree to the revised policy, you should request account closure by contacting [email protected] before the effective date of the change.
bs334 encourages all players to review this Privacy Policy periodically to remain informed about how their data is being handled. Your privacy matters, and we are committed to being transparent about any changes to our data practices.
Your Data Is Safe — Now Enjoy the Games
bs334 is built on a foundation of security, fairness, and transparency. With your privacy protected by robust encryption and clear data policies, you can focus on what matters: cricket betting, live casino, slots, and fast BDT payouts. 18+ only.